First 100 Seller signups get no fees until they hit £200 See how
Trovio protection, on every order
Every sale follows the same simple rules, and they run on their own. No forms to fill in, no chasing and no drama.
How every order works
When you buy
Your money is held safely
When you pay, the money waits with Trovio. The seller is only paid once they've sent your order.
Never sent? Automatic refund
If a seller doesn't send your order within their dispatch time plus 7 days, it's cancelled and you get every penny back. You don't need to ask.
Something wrong with it?
Message the seller first, as most problems are sorted within a day. If you can't agree, tell us and we'll look at both sides and make a fair call.
Secure card payments
Payments are handled by Stripe. Trovio never sees or stores your card details.
When you sell
Paid as soon as you post
Mark an order dispatched and your share is released straight away. Adding tracking protects you if a parcel goes missing.
A short wait for new shops
Your first 5 sales are released 7 days after dispatch, or sooner once they're delivered. After that, you're paid on dispatch.
One clear fee
6% of the order, all in. Card processing is included, and there are no listing, ad or payout fees.
Card disputes handled
If a buyer's bank questions a payment, we pause that sale's money and answer with your dispatch and tracking details. Settled in your favour? You're paid.
FAQ
The legal detail is in our terms of use, written in plain English too.
If it was never sent, you don't have to do anything. Orders that aren't dispatched within the seller's dispatch time plus 7 days are cancelled and refunded automatically. If it was sent but hasn't arrived, check the tracking, then message the seller from your order. If you're still stuck, contact us and we'll help.
If you buy from a business seller and live in the UK or EU, the law usually gives you 14 days after it arrives to change your mind, and another 14 days to send it back. Made-to-order and personalised items aren't covered. Many sellers offer more, and their returns policy is on their shop.
Open the order in your account and message the seller. If that doesn't sort it, use Help and contact and pick the order, so we can see everything that's been said.
As soon as you mark an order dispatched. Brand new shops have a short hold on their first 5 sales, released 7 days after dispatch or when they're delivered.
We look at the dispatch and tracking details you added. That's why we always suggest sending with tracking, especially for anything valuable.
Tell us what happened and a real person on the Trovio team will reply, usually within a day.
