Cookie policy
Trovio uses as few cookies as it can. There are no advertising or tracking cookies on the site, and anything optional waits until you say yes.
Last updated 14 November 2026
What cookies are
Cookies are small text files a website saves in your browser. Sites can also keep small notes in your browser's local storage or session storage. The law treats all of these the same way, so this page covers every one of them.
Some are needed for the site to work at all, like keeping you signed in. Others are optional, and we only use those if you agree.
Your choice
When you first visit, we ask whether you're happy with optional cookies. You can accept or reject them all with one tap, or pick category by category. Rejecting doesn't stop you using any part of Trovio.
You can change your mind at any time, and turning a category off clears what it stored on this device.
We ask again after 12 months, or sooner if we add a new kind of cookie.
Strictly necessary
These make the site work, so they don't need your consent. They're never used for advertising.
| Name | What it does | How long |
|---|---|---|
sb-…-auth-tokenTrovio (Supabase) | Keeps you signed in and keeps your account secure. | Until you sign out, up to 400 days |
trovio_discountTrovio | Holds a discount code you've added to your basket. | 7 days |
trovio_consentTrovio | Remembers your cookie choice, when you made it and which version of this banner you saw. | 12 months |
trovio_region, trovio_currencyTrovio | Remembers your region and currency, so prices and shipping show correctly for where you are. | 1 year |
trovio_region_hintTrovio | Remembers that you closed the message suggesting a different region. | 1 year |
__stripe_mid, __stripe_sidStripe | Set on checkout and payout pages to spot and stop card fraud. | 1 year and 30 minutes |
trovio:shop-draft (local storage)Trovio | Saves your shop set-up as you go, so nothing is lost if the page reloads. | Until your shop is open |
trovio_shop_then (session storage)Trovio | Takes you back to where you were after you finish setting up your shop. | Until you close the tab |
trovio-announcement (local storage)Trovio | Remembers that you closed the message bar at the top of the page, so it stays closed. | Until the message changes or you clear it |
trovio-shop-effects-paused (local storage)Trovio | Remembers that you paused moving seasonal effects on shop pages. | Until you clear it |
trovio:preview-address (session storage)Trovio | Used only on the demo checkout to show your typed address on the confirmation. | Until you close the tab |
Preferences
Optional. These remember small choices you make so you don't have to make them again. If you say no, everything still works; it just won't remember.
| Name | What it does | How long |
|---|---|---|
trovio:shop-layout (local storage)Trovio | Remembers the grid size you picked on shop pages. | Until you clear it or withdraw consent |
trovio-weight-unit (local storage)Trovio | Remembers whether you weigh parcels in grams or kilograms (sellers). | Until you clear it or withdraw consent |
Statistics
Optional. Sellers can see how many people viewed their items. With your OK, we keep a note for the length of your visit so the same view isn't counted twice. Without it, views are still counted, just without that note, and nothing is stored on your device. None of this is shared with advertisers or other companies.
| Name | What it does | How long |
|---|---|---|
trovio:viewed:… (session storage)Trovio | Stops one visit to an item being counted twice in the seller's view stats. | Until you close the tab |
trovio-featured-seen:… (session storage)Trovio | Stops one showing of a featured item being counted twice, which keeps paid featuring fair between sellers. | Until you close the tab |
Other services
Some photos on the site are loaded from Unsplash's image servers, which see your IP address in the same way any website does. They don't set cookies through Trovio.
At checkout, address suggestions come from Google as you type. Google sees what you type in the address box and your IP address, but doesn't set cookies on Trovio. If you choose to sign in with Apple, Google or Facebook, you're taken to their site for a moment, where their own cookie policies apply.
Payments are handled by Stripe on our pages. Stripe's fraud cookies are listed above, and Stripe explains its own use of cookies in its cookie policy.
For how we look after your personal information more generally, see our privacy policy.
Changes to this policy
If we add anything new, such as analytics, we'll update this page and ask for your consent again before it runs.
Who we are
Trovio is a trading name of Innercity Studios Limited, a company registered in England and Wales (company number 16019946). Registered office: 54 Maloren Way, West Moors, Ferndown, BH22 0BQ, United Kingdom.
Questions about any of this? Get in touch through Help and contact or email hey@innercitystudios.co.uk.