Accessibility

We're working to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the Trovio website and app. You should be able to:

• browse, buy and sell using a keyboard, a screen reader or voice control
• zoom in up to 400% without text spilling off the screen
• read everything clearly, with enough contrast between text and background
• turn off moving effects by switching on "reduce motion" on your device

• A "Skip to content" link at the top of every page for keyboard users
• Clear, visible focus outlines on links, buttons and form fields
• Proper headings, labels and landmarks so screen readers can find their way around
• Text descriptions for item photos, which sellers can add and edit for each photo
• Animations that calm down or stop when your device asks for reduced motion, and a pause button for seasonal effects on shop pages
• A cookie banner that takes keyboard focus when it appears and has equal Accept and Reject buttons
• Layouts that work on small phones as well as large screens

• Some item photos don't have text descriptions yet, because they depend on sellers adding them. We're encouraging sellers to add them.
• Card payment fields and some identity checks are provided by Stripe inside our pages. Stripe works to make these accessible, but we don't control them.
• We haven't yet had a full independent accessibility audit. We plan to before launch, and will update this page with the results.

If something on Trovio is hard to use, or you need information in a different format, please tell us through Help and contact. Tell us the page and what went wrong, and we'll reply within two working days. If you can't use the form, ask someone to contact us for you and we'll reply to them.

If you're not happy with our response, in the UK you can contact the Equality Advisory and Support Service. In the EU, you can contact the body that oversees accessibility in your country.

This statement was prepared on 14 November 2026 based on our own checks of the website and app. We'll review it at least once a year and whenever we make big changes.